Established in 2005, the British-owned and operated BlueWater Express is a rapidly expanding company specializing in high-speed boat transport and boat private charter. We pioneered the fast boat service from Bali to the Gili Islands in 2006, and are consequently the longest-running operator in this field, with a 100% safety record. We put the emphasis on safety, professionalism, and guest satisfaction in all our services.
We currently have more than 80 staff based on Bali and the Gili Islands. All crew are fully licensed with requisite certificates of competence, and have many years experience in the waters around Bali and Lombok.
BlueWater-Express is the most reliable and highest-quality fast boat service operating in the Lombok Strait. We are the trusted first choice of all top international travel agents, both Bali-based and internationally. We work hard to continually improve, develop, upgrade, modernize, and invest in both the physical quality of our boats and the professional quality of our team.
BlueWater Express has a 100% safety record. That’s because we prioritize safety. Our boats are fitted with all the required safety equipment, such as life jackets and life rafts, and our modern technology includes GPS navigation systems and marine VHF radios. Our modern boats are maintained and inspected regularly. Professional safety protocols are followed at all times.
All our boat crews are skilled and knowledgeable, professionally certified, with long experience in the waters of the Lombok Strait. All crew members have competency certificates.
We prioritise comfort and all our boats have air conditioning. We ensure more spacious and more comfortable seating than other boats. Where some companies cram hundreds of people in, we carry no more than a maximum of 84 passengers, all of whom have ample room to be comfortable.
On shore, we offer the best customer service of all the available boat companies. Our customer service has been refined over many years, maintaining the best team, many of whom have been with us for over a decade. Quite simply, we look after people better.
We have our own dedicated departure and arrival lounge at Serangan, making sure that our passengers avoid the harassment from drivers that regularly occurs elsewhere, making the experience uncomfortable, especially for women. We are also the only operator to have spacious waiting areas on Gili Trawangan and Gili Air.
Our custom-built booking system includes the popular transport add-on for the BlueWater Express Transfer Service. All ticket prices include passenger insurance. If bad weather forces the cancellation of the boat trip, customers can change their departure date or request a refund. We have integrated with Mastercard, Visa, and PayPal to ensure payment is easy, safe, and fast. Not only that but we have invested in top-tier booking security which is applied to all direct payments. In many ways, our smaller transaction levels ensure we can manage security as well as any other indirect booking channel.
to pick up customers from their hotels or the airport and take them to their boats in comfort. All our drivers are very experienced, friendly and professional. We currently have 13 excellent-conditioned modern air-conditioned vehicles and 17 drivers, and we also have large minibusses available for busy periods.
Many of the ports and harbors on Bali do not allow normal Bluebird or Grab taxis to enter them. This means that the BlueWater Express Transfer Service makes everything much more convenient and easy. We offer shared transport to and from the main tourist areas, and private transfers to more out-of-the-way places.
We might not be the cheapest but we do provide the most value. We invest in ensuring the reliability of our service day after day so that you can ensure you will get to your destination in good time and a good mood!
We also think about every aspect of our guest experience. We also offer private car and driver rental for people returning from the islands at lunchtime or in the afternoon but whose flight is in the evening, since many flights from Denpasar depart between 9 pm and midnight. This will enable you to arrive at Padang Bai or Serangan by boat, then have a driver take you to a spa, beach club, and sunset dinner before taking you to the airport.
BlueWater-Express has US$500m protection and indemnity insurance, to protect it against all risks. You are guaranteed the very best available fast boat service from the very moment you book. Don’t however just take our word for it, check out the 1200+ online guest reviews split between Trip Advisor and Google reviews. We are proudly the only fast boat operator in Bali who is confident and transparent enough to put unfiltered customer reviews right in front of you on our website. The Trip Advisor window can be found below here so freely scan through this and Google reviews for our latest customer comments.
Pre departure on-site COVID-19 rapid tests available at Serangan departure lounge, just Rp. 150,000